09.07.2009 /Technology
 BMS Consulting Improves IT Services Management System in UkrSibbank
The dynamics of UkrSibbank development puts forward a demand for reliable support on the part of information technologies and high quality of IT services supply. The project included management processes design and set up, configuration database structure work out, and process automation system implementation. BMS Consulting (Kyiv, Ukraine) is about to finish IT management process set up in UkrSibbank. The partner of the project is IT Expert company (Moscow, Russia). The dynamics of UkrSibbank development puts forward a demand for reliable support on the part of information technologies and high quality of IT services supply. The project included management processes design and set up, configuration database structure work out, and process automation system implementation. The project was launched in 2008 and at its first stage implementation program for IT management processes was worked out. BMS Consulting was engaged in setting up the processes of handling client applications and incidents, and worked on the implementation of IT services automation facilities based on HP ServiceDesk 4.5 solution. At the following stages of the project that were conducted by BMS Consulting and IT Expert consultants, configuration and change management processes as well as troubleshooting process were implemented. Consultants took active part in the launch of the system, monitoring process operation and assisting managers in process management at initial stages. This resulted in UkrSibbank getting not only the required documentation and automation system but a trained team of specialists and managers ready to provide relevant operation, management and further development of the processes. At the final stage of the project Configuration Management Database contained about 400 configuration items incorporating data room equipment, data storage and transfer network equipment, IT systems and their components (partially), as well as a number of other units. “The implementation of the ITSM process set-up project proved to bring actual practical results. The implementation of automation system allowed not simply to keep record of client appeals or incidents but to create a single in-house interaction environment. The usage of CMDB not simply as a database to record ÊÅ but in liaison with change management processes enabled the set up of a number of IT infrastructure service procedures. The formalized processes and automation system brought not only new terminology but contributed to the origination of process thinking in IT. The project proved to provide a strong basis for further processes development (and IT in general) and set up of other important processes, namely SLM”, stressed Vitaliy Shestopal, Head of Information Services Quality Department of UkrSibbank BNP Paribas Group. Reference: BMS Consulting is a leader on the Ukrainian IT market in terms of system integration. The company develops and implements complex projects of integral information system set up. IT Expert is one of the leading Russian consulting companies specialized in providing IT consulting, training, audit and management services. Òetyana Rybak press and partners’ relationships manager BMS Consulting JSCIB “UkrSibbank” (www.ukrsibbank.com) was registered on June 18, 1990. The Bank has a full NBU license on banking No. 75 of December 24, 2001. As of 01.05.2009: net assets – UAH 53.0 bln, capital – UAH 5.8 bln, loan and investment portfolio makes up UAH 45.0 bln, corporate customers’ funds – UAH 7.8 bln, individuals’ funds – UAH 7.6 bln. Regional network currently amounts to more than 930 branches and outlets throughout Ukraine. 75,5% of shares of JSCIB “UkrSibbank” are held by BNP Paribas. BNP Paribas (www.bnpparibas.com) is a European leader in global banking and financial services and is one of the 6 strongest banks in the world according to Standard & Poor's. The group is present in 85 countries, with more than 173,000 employees, including 132,700 in Europe. The group holds key positions in three major segments: Corporate and Investment Banking, Asset Management & Services and Retail Banking. Present throughout Europe in all of its business lines, the bank's two domestic markets in retail banking are France and Italy. BNP Paribas also has a significant presence in the United States and strong positions in Asia and the emerging markets. Press Service of JSCIB “UkrSibbank”:
Tatyana Shikerjavaja +38 (044) 201 22 71 t_shikerjavaja@ukrsibbank.com
Anna Glinko +38 (044) 201 22 71 Anna.Glinko@ukrsibbank.com
Victoria Pashchevskaya +38 (044) 201 22 71 v_pashchevskaya@ukrsibbank.com
For comments, please contact the Press office of JSCIB «UkrSibbank» Tel. (044) 201-22-71 or by e-mail: T_Shikerjavaja@ukrsibbank.com Telephone of inquiry office: 8-800-5005-800
|
